Employment

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We are currently seeking qualified individuals to join our staff

Temporary EAP Scheduling Specialists

 

Position Summary:The Low-Income Home Energy Assistance Program (LIHEAP) is designed to assist eligible low-income households pay for winter energy services. LIHEAP will provide a one-time benefit to eligible households to be used for energy bills.  Energy Assistance Scheduling Specialists provide customer service to applicants, pre-qualify for program eligibility and schedule EAP appointments.This is a fast-paced job requiring professional, courteous, and effective communication with clients, staff, volunteers, partner agencies, and the general public.

 

Essential Duties & Responsibilities:

  • Pre-qualify clients to determine eligibility for EAP program;
  • Schedule appointments at various satellite locations throughout Marion County, Indiana during the EAP season;
  • Utilize Information and Referral software program and complete required documentation on every call;
  • Provide excellent customer service to program participants and accurately respond to inquiries about the program;
  • Refer customers to community resources and other organizations as needed; may determine or participate in determining customer’s eligibility for financial assistance;
  • Perform miscellaneous job-related duties as assigned.

Education and/or Experience:

  • Computer skills and ability to work with related software applications to prepare documents;
  • Excellent communication skills and ability to effectively work with diverse participants, especially those in high stress situations;
  • Reliable transportation
  • High level of concentration;
  • Ability to gather data, compile information and enter data in a timely fashion;
  • Knowledge of community support services;
  • Maintain a high level of client confidentiality;

To apply:

Email employment@connect2help.org (If this link does not open a pre-addressed email on your computer, please copy and paste or type this address into your email window). Attach both a cover letter and resume. Documents may be in Word (*.doc, *.docx), Adobe PDF (*.pdf) or text (*.txt, *.rtf) formats.  Only electronic submissions will be considered.

NO CALLS, PLEASE.

Connect2Help211 is an Award-Winning Employer

Benefits for most positions include:

  • *200 hours of paid training;
  • *Great medical, vision and dental insurance;
  • *Retirement Plan;
  • *Paid time off for both full and part time employees;
  • *Life insurance;
  • *Long and short term disability insurance;
  • *Very FLEXIBLE scheduling (especially for students);
  • *Bonus pay

What our employees are saying about Connect2Help211

“There is no better way to learn about social services in Indiana than to work for Connect2Help211.”

Connect2Help211 management does a stellar job at recognizing and rewarding employees who do a good job.”

This is a great place to work and we do great work for our clients.”